Returns + Exchanges

Making jewellery is incredibly personal for us so we hope you will be delighted with your Ellen Catherine. However, if for any reason you are unhappy with your purchase, we would be happy to adjust or exchange your item.

Please contact us with 14 days with your issue and we will endeavour to fix a solution. 

Orders must be returned in their original packaging with a clear description of the issue. 

Exchanges are offered at our sole discretion.

Items are returned at the buyer's own risk. It is recommended that you use the Royal Mail Special Delivery service to insure it against loss or damage. Postage will be refunded only if the item is faulty or if any error is made on our part of the order.